Question

If a guest cancels their reservation, you should _______.

1) Offer to reschedule their reservation
2) Ask them why they are cancelling their reservation
3) Establish yourself as a future ally if you can assist with any future reservations
4) Cancel the reservation and thank the guest for letting us know
5) Both A and C

Answer 1

If a guest cancels their reservation, you should offer to reschedule their reservation and establish yourself as a future ally.

Step-by-step explanation:

If a guest cancels their reservation, you should offer to reschedule their reservation and establish yourself as a future ally if you can assist with any future reservations.

By offering to reschedule their reservation, you show that you value their business and want to accommodate their needs. Additionally, by establishing yourself as a future ally, you are positioning yourself as someone they can turn to for assistance in the future. This can help foster customer loyalty and lead to repeat business.