Question

A Mandarin-speaking client meets with a social worker at a mental health clinic after witnessing a shooting in the community. The client and his brother, who accompanies him, have limited proficiency in English. The social worker does not speak Mandarin, but knows a receptionist who is a native speaker. The social worker's MOST appropriate action is to:

A. Approach the receptionist and ask her to translate.
B. Attempt to conduct the interview without assistance.
C. Refer the client to a different social worker.
D. Obtain a professional translator before proceeding.

Answer 1

The social worker should obtain a professional translator to ensure accurate and effective communication due to language barriers, which is the most ethical and efficient way to provide proper support for the client.

Step-by-step explanation:

In the scenario presented, the most appropriate action for the social worker would be D. Obtain a professional translator before proceeding with the interview. While the social worker might be tempted to ask the receptionist who is a native Mandarin speaker to translate, there are issues regarding confidentiality, professional boundaries, and potential lack of training in the nuances of translation, especially in a mental health context. Attempting to conduct the interview without assistance could lead to misunderstandings and compromise the quality of care. Referring the client to a different social worker does not address the immediate language barrier. It is essential to provide accurate and effective communication to understand the client's needs and experiences fully. Therefore, securing a professional translator skilled in both languages and familiar with the relevant medical and psychological terminology would be the most ethical and efficient choice to ensure proper communication and support for the client.