Final answer:
Maureen Bisognano advocates for healthcare providers to ask patients "What matters to you?" in addition to "What's the matter?" to understand their health goals and priorities, which guides personalized care. Policies must address cost-effectiveness, communication to overcome cultural barriers, and the protection of patient data.
Step-by-step explanation:
Maureen Bisognano, a prominent figure in healthcare innovation, has emphasized the importance of not only asking patients "What's the matter?" but also "What matters to you?" By incorporating this second question, healthcare providers aim to c) Understand patients' health goals and priorities. This approach facilitates a more compassionate and personalized healthcare experience where the treatments and care plans are aligned with what is most important to the patients themselves, such as their values, lifestyle choices, and social and emotional needs.
Additionally, when developing policies that address the complex balance between the costs of treatments and diagnoses, patient quality of life, and the risks to individual privacy, policymakers must consider several key questions. These include:
- How can we ensure that patients receive cost-effective care without compromising the quality of their treatment or their personal data security?
- In what ways can we improve patient-provider communication to overcome cultural barriers and enhance care equity?
- What strategies can we implement to protect sensitive patient information in health records while still allowing for necessary access to ensure high-quality care?