Question

Assigning every dog a primary camp counselor who checks on the dog once every two hours and texts the owner with a personal update, while also allowing owners to text their dog's personal counselor at any time for updates or questions, is an example of implementing:

a) Agile management
b) Total quality management
c) Customer relationship management
d) Kaizen practices

Answer 1

Assigning every dog a primary camp counselor who checks on the dog once every two hours and texts the owner with a personal update, while also allowing owners to text their dog's personal counselor at any time for updates or questions, is an example of implementing customer relationship management (CRM).

Step-by-step explanation:

Assigning every dog a primary camp counselor who checks on the dog once every two hours and texts the owner with a personal update, while also allowing owners to text their dog's personal counselor at any time for updates or questions, is an example of implementing customer relationship management (CRM). CRM is a strategy that focuses on building and maintaining strong relationships with customers by providing personalized and timely communication. In this case, the camp is using CRM principles to enhance the customer experience by assigning a dedicated counselor and facilitating easy communication between owners and counselors.