Question

Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs.

1) value orientation
2) fitness for use
3) need fulfillment
4) functional capacity
5) feature superiority

Answer 1

Joseph Juran defined quality as fitness for use, which means that a product or service should satisfy a customer's real needs.

Step-by-step explanation:

Joseph Juran defined quality as fitness for use, which meant that a product or service should satisfy a customer's real needs. This means that a product should be able to perform its intended function and meet the requirements of the customer. For example, a car should be able to transport people safely and efficiently.