Question

According to the text, customer feedback mechanisms are developed as part of which supply chain business process?

1) Customer relationship management process
2) Knowledge management process
3) Customer service management process
4) Product development and commercialization process

Answer 1

Customer feedback mechanisms are developed as part of the Customer relationship management process in the supply chain business.

Step-by-step explanation:

Customer feedback mechanisms are developed as part of the Customer relationship management process in the supply chain business. This process involves gathering information from customers and other stakeholders, finding expert information, and doing a root cause analysis to identify the real problem. Customer feedback mechanisms play a crucial role in improving customer satisfaction and enhancing the overall customer experience.