Question

What is NOT a core consumer role in ITIL 4?

A) Stakeholder
B) service provider
C) Service owner

Answer 1

Service provider is not a core consumer role in ITIL 4, as it refers to the entity that offers IT services, whereas consumer roles consist of stakeholders and service owners who use or have an interest in the services.

Step-by-step explanation:

In ITIL 4, a core consumer role is typically focused on the different roles that individuals or groups play in relation to service management. Among the options given, service provider is NOT considered a core consumer role. Consumers are those who use the services, whereas a service provider is the organization or entity that offers and manages the IT services.

The two consumer roles listed, Stakeholder and Service owner, are indeed involved in the process of managing and utilizing IT services. A Stakeholder can be any individual or group with an interest in the service, and a Service owner is someone accountable for the delivery of a specific IT service. It is the service provider's responsibility to deliver and manage services that meet the needs and expectations of these consumer roles.

Answer 2

The 'service provider' is not a core consumer role in ITIL 4, as it is the entity that offers IT services. A stakeholder and a service owner are consumer roles in ITIL 4 framework.

Step-by-step explanation:

The role that is NOT a core consumer role in ITIL 4 is B) service provider. ITIL 4 defines different roles that relate to the provision and management of IT services. The stakeholder and service owner are indeed roles within ITIL 4, whereas the service provider is the party that offers and manages the IT services, not a consumer of those services. To clarify further, a stakeholder is an individual or group with an interest in the service, and the service owner is the person accountable for the delivery of a specific service. On the other hand, the service provider is the organization or entity that provides services to consumers.