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According to ITIL 4, what is the generic role used to simplify the definition and description of the structure of service relationships?

A) Service consumer
B) Service provider

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User Phildo
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1 Answer

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Final answer:

The generic role in ITIL 4 that simplifies the definition and description of the structure of service relationships is the Service provider. It represents the party responsible for service delivery, while the Service consumer uses those services.

Step-by-step explanation:

According to ITIL 4, the generic role used to simplify the definition and description of the structure of service relationships is Service provider. The Service provider is a core concept in ITIL that captures the responsibilities of delivering services to consumers. Service consumer is another role which represents the party that uses the services. Understanding the relationship between service providers and service consumers is crucial for service management to align IT services with the needs of the business.

Learn more about ITIL 4 Generic Role

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User Behnam Safari
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