Question

Which of the following are recommended strategies for effective communication with customers?

1) Let the customer guide the conversation
2) Be flexible
3) Listen patiently
4) Speak clearly and slowly
5) Speak at a normal volume and tone
6) Use open-ended questions
7) Pause frequently
8) Use standard English
9) Use globally understood references
10) Be conscious of nonverbal cues
11) Paraphrase the customer's message
12) Try writing the message
13) Try a different language
14) Avoid humor and sarcasm
15) Look for positive actions
16) Use questions carefully
17) Use a step-by-step approach
18) Keep your message brief
19) Check frequently for understanding
20) Keep smiling

Answer 1

Recommended strategies for effective communication with customers include letting the customer guide the conversation, being flexible, listening patiently, speaking clearly and slowly, using open-ended questions, being conscious of nonverbal cues, paraphrasing the customer's message, checking for understanding, and avoiding humor and sarcasm.

Step-by-step explanation:

Effective strategies for communication with customers include:

1. Let the customer guide the conversation: Allow the customer to express their needs and concerns, and respond accordingly.
2. Be flexible: Adapt your communication style to meet the customer's preferences and needs.
3. Listen patiently: Pay attention to what the customer is saying, and demonstrate empathy and understanding.
4. Speak clearly and slowly: Ensure that your message is easily understood by enunciating clearly and speaking at an appropriate pace.
5. Use open-ended questions: Encourage the customer to provide more detailed information by asking questions that require more than a simple yes or no answer.
6. Be conscious of nonverbal cues: Pay attention to the customer's body language and tone of voice to better understand their emotions and reactions.
7. Paraphrase the customer's message: Repeat or rephrase what the customer has said to confirm your understanding and avoid misunderstandings.
8. Check frequently for understanding: Ensure that the customer has understood your message by asking for feedback or summarizing the conversation.
9. Avoid humor and sarcasm: Use a professional and respectful tone at all times to avoid misunderstandings or offending the customer.