Final answer:
Support agents do encounter problems they have never seen before.
Step-by-step explanation:
The statement “Occasionally support agents encounter problems they have never seen before” is true. Support agents often come across new and unfamiliar problems that require them to think critically and find solutions. This is because technology is constantly evolving, and new issues and challenges can arise. Support agents need to be adaptable, resourceful, and knowledgeable in order to effectively address these new problems.