Final answer:
The statement is true; escalation of problems refers to the transfer of an issue from a troubleshooter to a higher-skilled support worker for resolution.
Step-by-step explanation:
Escalation of problems occurs when a problem gets referred from a troubleshooter to a support worker with a higher level of expertise. This statement is True. In a support environment, when a problem is identified that surpasses the troubleshooter's ability to solve, it is then escalated to ensure that the issue is addressed by the right level of technical know-how and authority. Troubleshooting escalation procedures are essential in a technical support or customer service domain. Proper escalation ensures that problems are resolved in a timely and efficient manner, ideally leading to customer satisfaction and effective management of resources within the organization.