Question

The initial challenge for most customer service professionals is to:

1) Guess what the customer needs
2) Acquire a clear understanding of the customer's problem
3) Make sure the customer will return
4) Meet sales quota

Answer 1

The initial challenge for most customer service professionals is to acquire a clear understanding of the customer's problem.

Step-by-step explanation:

The initial challenge for most customer service professionals is to acquire a clear understanding of the customer's problem. This involves actively listening to the customer, asking relevant questions to gather information, and empathizing with their situation. Guessing what the customer needs without fully understanding their problem can lead to incorrect solutions and a dissatisfied customer. It is important to gather all necessary details before proceeding with any actions or recommendations.