Question

If a customer is irate and is insisting to speak to a manager right away, the best action to take is to call for a manager. True or false

Answer 1

The best action is to calmly and professionally handle the situation yourself before escalating to a manager.

Step-by-step explanation:

The best action to take if a customer is irate and insisting to speak to a manager right away is to calmly and professionally handle the situation yourself before escalating to a manager.

First, try to understand the customer's concerns and empathize with their frustration. Apologize for any inconvenience caused and assure them that you are there to help find a solution.

If the customer continues to demand to speak to a manager, politely inform them that you will find a manager for them. This shows that you are taking their concerns seriously and attempting to address the situation appropriately.