Final answer:
Online bill paying is growing in popularity as a low touch customer opportunity due to its convenience, efficiency, and enhanced security.
Step-by-step explanation:
Online bill paying is indeed growing in popularity as a low touch customer opportunity. With the advancement of technology and the widespread use of the internet, more and more people are opting for online bill payment methods. It allows customers to conveniently pay their bills from anywhere and at any time, without the need for physical interaction or delay. Online bill paying offers benefits such as time and cost savings, as well as enhanced security and efficiency.