Final answer:
Offshoring in a global supply chain often leads to reduced customer satisfaction due to cultural and logistical issues, despite potential cost savings.
Step-by-step explanation:
A global supply chain with offshoring would tend to see metrics decline associated with the performance dimension of customer satisfaction. When operations are moved offshore, companies can encounter problems such as cultural differences, language barriers, and time zone discrepancies, all of which can impact customer service and ultimately reduce customer satisfaction. Despite potential increases in cost efficiency due to lower labor costs, companies might face declines in product quality if the offshore manufacturers have different standards or less expertise. Additionally, offshoring can reduce flexibility due to longer supply chains and increased complexity in managing production and logistics across borders.