Final answer:
According to Dave Zielinski, honesty and openness are vital when delivering bad news, with an emphasis on respectful and professional communication that includes voice and tone.
Step-by-step explanation:
According to communication specialist Dave Zielinski, honesty and openness are key when it comes to delivering bad news. It is essential to communicate in a manner that is direct and clear, but also polite and considerate. Employing terms like "it seems that," or "it appears to me that," can help portray a sense of understanding and shared concern. Additionally, using words such as "possible," "likely," "plausible," and "risk" can soften the tone while still expressing the necessary information. To be effective in verbal communication and to create a bond with the audience, the delivery, which includes the voice and tone, should be respectful and professional. Clear and respectful language avoids polarization and invites the listener to engage in a constructive conversation.