Question

What is the overall role of the service consultant in a repair shop?

Overseeing the entire service department and overall operation of the shop.
Dealing directly with customers and relaying the problem to the technicians.
Performing general vehicle inspections and providing estimates for repairs.
Repairing just about any type of mechanical problem that occurs in a vehicle.

Answer 1

A service consultant in a repair shop oversees the service department, interacts with customers, and provides estimates for repairs.

Step-by-step explanation:

The overall role of a service consultant in a repair shop is to oversee the entire service department and overall operation of the shop. They are responsible for dealing directly with customers, understanding their vehicle problems, and relaying the problem to the technicians. Additionally, service consultants perform general vehicle inspections and provide estimates for repairs.

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