Final answer:
When a resident is angry, remain calm and ask what is wrong to address the issue.
Step-by-step explanation:
When a resident is angry, it is important to remain calm and ask what is wrong. Engaging in an argument or staying away may escalate the situation and worsen the resident's anger. By remaining calm and showing empathy, you can help the resident express their feelings and address the underlying issue.
Learn more about Anger management in healthcare settings