Question

You are helping a customer and using the script/resource guide when you come to an intersection you haven’t seen before. It is very confusing about what you should do next. what do you do?

Answer 1

If I encountered a confusing intersection or issue while assisting a customer, I would try to rely on any relevant training materials, seek guidance from my supervisor or team members, and consult with any available resources or documentation. If the situation still remains unclear, I would explain the issue to the customer honestly, apologize for any inconvenience, and assure them that I am actively working to find a solution. Transparency and clear communication are key in such situations.