Answer:
1. Notice they're upset: “You look really upset."
2. Listen to their story: “Tell me all about it.”
3. Show empathy: "I am so sorry that is happening to you."
4. Get their input for a solution: "How would you like me to help?"
5. Offer next steps: "Here's what I am willing to do."
6. Thank them for sharing their story: "Thanks for telling me what happened."
Step-by-step explanation: