Answer: 1.When meeting customers, employees should greet them in a friendly and polite manner.2.When providing customer service, employees must first listen the customer’s needs.3.Employees must treat all customers with respect.4.When employees make a mistake, they must take responsibility for it.5.Employees must communicate with customers clearly and respectfully.6.After helping customers, employees should thank them for their business.7.Employees should never promise to do something they cannot or are not authorized to do.
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