Question

Lorenzo, an optician trainee, had placed the prescription and the bill of a client in a drawer filled with other papers. When the client came in to collect the glasses, Lorenzo

was unable to find the prescription papers. This made him anxious, and he forgot that he could retrieve a digital copy from his laptop.
Which two conceptual blocks did Lorenzo face?
perceptual
emotional

Answer 1

The two conceptual blocks that Lorenzo faced are:

Perceptual block: Lorenzo was unable to find the prescription papers in the drawer filled with other papers. This means that he faced a perceptual block, where he was unable to perceive the solution that was readily available to him.

Emotional block: Lorenzo became anxious and stressed when he was unable to find the papers, which blocked his ability to remember that he could retrieve a digital copy of the prescription from his laptop. This means that he faced an emotional block, where his emotions affected his ability to think clearly and access information that was stored in his memory.

Step-by-step explanation: