Question

Medical offices rely on their support roles to function smoothly. Which of the support roles discussed in the lessons seem the most important and why?

Answer 1

Answer: The Front Desk Employees.

Scheduling the appointments at the correct time and with the correct doctor

Listening to clients well and communicating in a positive and confident manner with those over the phone or clients in the reception area

Handling billing errors and detailing client invoices

Collecting payment to ensure the practice turns a profit so everyone can get paid

Being on the frontlines of many complaints

Pulling up medical records for the doctors