Question

1. Because of laws passed to protect the confidentiality of personal patient information, many pharmacies have adopted the policy to

A. replace telephone calls with e-mail correspondence to eliminate speaking to patients out loud.
B. refer to patients by their first names only.
C. nod or gesture when a prescription is ready for pickup to avoid calling patients' names out loud.
D. refer to patients by their last names only.

Answer 1

its first names only

Step-by-step explanation:

found it in the book on page 25

Answer 2

Because of laws passed to protect the confidentiality of personal patient information, many pharmacies have adopted the policy to:
- replace telephone calls with e-mail correspondence to eliminate speaking to patients out loud.