Hello! The correct answer is (B). "You-statements" are accusatory comments that aggravate the other person. In order to solve a conflict, one must listen to the other person, talk directly to the person, and apologize (this is why A, C, and D are not the right answer -- they are guidelines you should strive to follow!). By doing these, the conflict is most likely able to be sorted out in an ethical and civilized manner. I hope this helps!