Question

A properly written business letter performs three services: It builds good will for the person who sends it; it serves as a record of a proposal or transaction, and _____.

a. it hastens
b. it conveys a message about a specific matter of importance related to sender and receiver
c. it projects the philosophy of the business
d. it answers questions the receiver has

Answer 1

The answer is b. It conveys a message about a specific matter of importance related.....

I just answered the question and b. Was the corecct one not the others!

Answer 2

The answer should be d. it answers questions the receiver has. The main purpose of writing a business letter is to inform the receiver of the sender’s reason in writing it. It should answer the questions the receiver wants to ask to make an informative proposal and clear negotiation in formal language.