If the 5,500 J of sound and light is the ONLY useful output 
from the phone, then the phone's efficiency is
 (5,500J / 10,000J) = 0.55 = 55% .
But the test engineer forgot one little minor almost insignificant detail. 
As a test engineer myself, I'd say that he needs to turn in his laptop
and soldering iron, and think about changing his career to a job for 
which he may be better suited, like 8 hours a day in a highway toll-booth. 
What about that little radio transmitter and receiver inside the phone,
that maintain digital RF communication with the nearest cell tower ?
Without that microscopic radio transceiver ... plus 30 or 40 apps
that are always running unless you shut them off ... the device in your 
pocket is essentially a flat rock with one side that sometimes glows.