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If a user on a laptop complains that they are unable to sign into windows even though they are certain they are entering the correct password, what should you have them do?

If a user on a laptop complains that they are unable to sign into windows even though they are certain they are entering the correct password, what should you have them do?
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If a user on a laptop complains that they are unable to sign into windows even though they are certain they are entering the correct password, what should you have them do?

asked
User Dmitriy Korobkov
by
8.4k points

1 Answer

1 vote
retry the username or email and password again if that dont work then they will have to change the password cause it seems that they have forgot it
answered
User Al Pascual
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8.0k points
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