Question

Employees who are having computer problems at travelworld go to amy rather than the it department because she is efficient and considerate about helping out and is extremely knowledgeable. amy has expert power. true false

Answer 1

True, Amy does have expert power. Expert power refers to a situation when employees (or others) feel that one person has a set of skills that is not possessed by others in the company. This means that Amy is the only one that they feel can solve their problems.