Question

In response to some recent customer complaints about poor​ service, francesca prepares a training presentation and manual for customer service representatives that outlines expected behaviors and the consequences of infractions. this best demonstrates the​ ________ function of communication.

Answer 1

Based on the scenario above, this best demonstrates the control function of communication. When engaging to the control function of communication, the individuals involved to this process is likely to show controlling behaviors when communicating in which we can see in the scenario above in which we can see how Francesa presents her presentation.