Question

When you answer outside calls on an office phone, which do you identify first

Answer 1

You say Hello, (name of your department they are calling) This is (your name) speaking.

Here is an example if that doesn't make sense:
So if someone calls your office, restaurant or any department that your work in this is how you answer:
Hello, This is the West Canyon school office, Hailey speaking.

Hope this helps ;)