Final answer:
The first step in the strategic management process is to define a firm's vision, mission, and values.
Step-by-step explanation:
The first step in the strategic management process is to define a firm's vision, mission, and values. This step is crucial because it sets the foundation for the organization's overall direction and goals. By clearly defining the vision, mission, and values, a firm can align its actions and strategies with its long-term objectives. It provides a guiding framework for decision-making and helps to establish a sense of purpose and identity.