Question

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

Answer 1

The answer is the type of feedback offered. Responding to a message involves of giving noticeable response to the speaker. For the people who are good listeners, they preserved eye contact, responded with suitable facial gestures, they inquired questions and swapped ideas. While for the poor listeners, they had a drooping posture and yawning.