Question

How has the Customer Service Institute of America helped the banking industry?

A by creating a centralized call center to handle all banking complaints
B by setting standards that help banks measure their level of customer service
C by creating customer service surveys for banks
D by implementing a program for bank executives

Answer 1

by setting standards that help banks measure their level of customer service

Explanation:

Answer 2

I think B is the answer. It seems the most logical of them.