Question

Appliance america customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. the drivers have resisted using gps systems, claiming they knew their territories. but managers are now encouraging them to look for the best solution. appliance america is in the ________ stage of lewin's change model.

Answer 1

Appliance America is in the change stage of kurt lewin's change model. They have already gone though the unfreeze syage and are now encouraging new methods to resolve their problem.