Which is true about what a customer typically expects from a support technician?

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asked Aug 19, 2018 215k views

1 Answer

Nelson Shaw · Answer 1 · 2018-08-26T04:53:14+0000

A customer expects a support technician to be knowledgeable, patient, and friendly. The support technician must be knowledgeable to the degree that they solve the issue at hand, but can also give basic information to a customer.

Which is true about what a customer typically expects from a support technician?

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