Question

Which of the following is an example of a good listening skill

Answer 1

answering such as paraphrasing questions such as nodding, replying to the caller as "you" rather than using his or her name.

Answer 2

face the speaker and maintain good eye contact
be attentive but relaxed
keep and open mind
listen to the speaker
don't interrupt and don't impose a solution let the speaker finish then add what you want to add