Question

Janice feels uncomfortable working late hours in office every day. she decides to discuss the matter with her boss, merwyn. being a recent hire, she is hesitant and nervous to complain so early in her tenure. as she begins to speak, merwyn notices anxiety and discomfort in her facial expression and body language. using reflective listening, in response to janice's concerns, merwyn should first:

Answer 1

He should do all he can to make sure he verbalizes that he understands Janice's displeasure at her situation. He should try to do all he can to put her at ease and allay her concerns that she's being overbearing or pushy so early in her career at the company.