Question

Rebecca, a department manager, has been dealing with two workers in her department who do not get along. due to family problems for both employees, today they had a loud argument in the break room. rebecca is meeting with both to resolve the issues. which managerial role is rebecca playing?

Answer 1

Rebecca is enacting the managerial role of mediator. By having both parties in the conflict meet to discuss the issue, Rebecca is hoping to resolve the conflict by having them talk things out in her presence while she unemotionally guides the discussion and make sure it stays on task.