Question

Which conflict resolution steps are in the right order?

A. Talk it out, set ground rules, take responsibility, listen
B. Calm down, set ground rules, talk it out, listen
C. Listen, talk it out, set ground rules, calm down
D. Take responsibility, find a solution, talk it out, listen

Answer 1

the answers is B. calm down, set ground rules, talk it out, listen

Answer 2

The correct answer is B.

The first thing that must always be done in conflict resolution is to calm down. Anger resolves nothing. After that then set ground rules that way you both know where you stand. Then begin to talk things through rationally and calmly voicing your opinion. Then listen to the other people voice their opinions. Then reach a resolution.