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Firms that want to be more responsive to the needs of customers tend to move toward a more _____ organization.

Firms that want to be more responsive to the needs of customers tend to move toward a more _____ organization.
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Firms that want to be more responsive to the needs of customers tend to move toward a more _____ organization.

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User Zimdanen
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The answer to this question is: decentralized.
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User Sean Cline
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