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A user reports that he can't connect to a specific website. you go to the user's computer and reproduce the problem. what should you do next

A user reports that he can't connect to a specific website. you go to the user's computer and reproduce the problem. what should you do next
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A user reports that he can't connect to a specific website. you go to the user's computer and reproduce the problem. what should you do next

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User Otaviofcs
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I would check that DNS is working, and then check that the returned address accepts connections properly.
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User Dylan Reich
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