Question

Why is it important to regain the confidence of a customer in an adjustment message? How can it be done?

Answer 1

The reasons are:

They do not like extra information.

They want the main points on the subject.

Also, they do not like long messages that waste their time being that they may have busy schedules.

The messages need not be long, but clear and straight to the point.

Step-by-step explanation:

Answer 2

Regaining trust of the customers is an important factor in adjustment messages. It makes the customers feel safe and secure. Adjustment messages help to build a strong relationship and loyalty of the customers, when the company accepts its mistake and provides a mutual acceptable solution.