Question

Gemma's music store is doing well, but her goal is to improve customer satisfaction. In order to do so, she should

A. improve the quality of her products.
B. track her sales carefully.
C. lower her prices.
D. understand her customers' values.

Answer 1

D. Understand her costumers values. The other options may help but won't really help her or her employees build valuable relationships with those costumers.