Question

Troubleshooting differs from diagnosis in that _____.

A. troubleshooting focuses on how to fix the problem
B. troubleshooting is an educated guess about what is causing a specific problem
C. troubleshooting doesn't have to do with actually fixing the problem
D. troubleshooting recognizes only one possible cause

Answer 1

Diagnosis results from troubleshooting (figuring out what went wrong). Fixing occurs after you diagnose what went wrong, which is arrived at by troubleshooting.

Answer 2

The answer is A. Troubleshooting focuses on how to fix the problem

Easy way to remember:

Troubleshooting - fixing the problem

Diagnosis - guessing what an educated guess about what is causing the problem

:)