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If you do use e-mail to send a complaint, it’s a good idea to __________.

If you do use e-mail to send a complaint, it’s a good idea to __________.
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If you do use e-mail to send a complaint, it’s a good idea to __________.

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User Bas Leijdekkers
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keep a copy so you have a record of the communication
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User Mgulan
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