Question

A communications company that provides cable, Internet, and phone services, wants to measure its overall customer satisfaction of its services. Which measure provides the best information to the company? A. complaints per year B. complaints per year per customer C. complaints per customer per service D. complaints per service

Answer 1

Complaints per year

Explanation:

To determine overall customer satisfaction, the best measure is complaints per year.

The other measures provide more detailed information that is not necessary for determining overall customer satisfaction.