Question

One technique to identify use cases is to ask users what they want to achieve with a particular business procedure. this technique is called the ____________ technique.

Answer 1

One technique to identify use cases is to ask users what they want to achieve with a particular business procedure. This technique is called the user goal technique.
It is pretty straightforward, when you think about it. What you want to achieve is your goal, and given that you are the user here, what you want to achieve is user goal.