Question

Which of the following situation is an example of information technology used in a supportive role

Answer 1

The answer is actually, A chef uses a spreadsheet to keep track of the food inventory in her kitchen.

Answer 2

(A) A customer service representative uses a phone to talk to customers and resolve issues.

In general, an IT CSR’s major role is to provide help and answers via phone by providing customers’ technical issues through identification of problem, research and subsequent provision of guidance. This is an IT help desk who provides supportive role in cooperate environment.