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what do you do if a caller needs a particular question answered and you're completely uncertain about who the caller should contact

what do you do if a caller needs a particular question answered and you're completely-example-1

1 Answer

4 votes
(D) ask the callers name, number, and purpose of the call and tell him or her someone will call back in a few minutes.
The other answers do not look professional,as for answer D, the caller will feel you really care about him or her, since you have taken their contact detail and you have assured them someone will call them back shortly. It shows as a business you but your callers need first.
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User MrApnea
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